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June 22, 2018

T. Hasegawa USA, Inc. Chose 10ZiG Devices Over Others

T. Hasegawa USA is one of the world’s top ten flavor and fragrance companies. Food and beverage manufacturers rely on their expertise in creating high quality flavors with unmatched customer service. Their CA Headquarters was originally established in 1978 in Lawndale, California to serve North America customers, and then moved and expanded years later to T. Hasegawa USA Headquarters & Manufacturing in Cerritos (Los Angeles), CA. Related Field Sales Offices are located in Princeton/NJ, Chicago, Atlanta, and Mexico City. In 2014, the Cerritos R&D Center & HQ was totally made over, signaling a continued commitment to customer needs. The innovative facility features labs for both the savory and the sweet; beverage flavor creations, food and beverage flavor applications, and flavor/aroma analysis. An extensive flavor library, pilot production labs, and custom culinary kitchens are additional key features.

T. Hasegawa has over 4,000 employees, worldwide. With several hundred of them located in their California Headquarters – staffed mainly for R&D and Production Departments including Chemists, etc., Wilmer H., has been serving as Sr. IT Network Administrator with the organization for six years. Initially, Wilmer found himself immediately challenged to find a computing environment solution to replace T. Hasagawa’s antiquated IBM computer set-up, so he immediately turned to Virtual Desktop Infrastructure (VDI) as an option. But, what about endpoint devices? At the time, he was looking for the right endpoint device to support Citrix XenDesktop. He tried HP and he tried Dell Wyse. Neither vendor’s pricing matched their value. There were also problems with management software not detecting the server, and complexity issues on the configuration side of things. Plus, long boot time, unstable video connections and quality, and customer service availability by email only, with delayed response time. Eventually, he ended up with NComputing N500 devices, but then those started to fail him, as Citrix continued to evolve and Wilmer was switching users to Windows 7 (32Bit to 64Bit). He was not in a good situation and found himself discovering non-compatibility failures right and left.

Wilmer started to search the Internet, as his challenge for needing an even more immediate VDI endpoint solution for hundreds, potentially thousands, of staff members became more and more crucial. Up popped “10ZiG.” Jumping onto www.10ZiG.com, Wilmer submitted for a free demo evaluation by filling out an online form request and was immediately shipped a Zero Client test device customized for his needs. Not long after at an industry tradeshow, Wilmer ended up at a 10ZiG Technology booth and connected with the staff members who had been helping him through the demo evaluation phase. He experienced success with a demoed 10ZiG 5848q Citrix Zero Client. Having another run-in with 10ZiG staff, this time at an annual VMware VMUG in Anaheim, Wilmer continued to gain confidence in both 10ZiG products and service. He ended up ordering several 5848q Citrix devices. Fast forward to today, Wilmer is now in the process of a total N500-to-10ZiG-Zero-Client transformation for his entire staff and recently ordered a test demo for a 10ZiG 5948q Zero Client (with triple-monitor 4K UHD support) and purchased a few of those as well for further consideration.

Says Wilmer, “The big difference we experience with 10ZiG Technology is their service. Between their service and the service of their competitions, it’s like day and night. 10ZiG answers (phones/emails) right away and problems are usually addressed and handled within 3 minutes. The fact that their Zero Client hardware supports and can easily transition from Citrix to VMware, and just generally back and forth from different protocols, is a very important asset to us. They have more stable and reliable Zero Clients, the boot time is quick, the video quality and multiple monitors is a plus; and, their management console is the best."

About 10ZiG:

For 15+ years, 10ZiG Technology has been a world-market leader in Thin Client & Zero Client endpoint devices for virtual desktop solutions. We provide leading Intel and AMD based Dual and Quad Core Thin Clients and Zero Clients for VMware Horizon Blast Extreme & PCoIP, Citrix HDX and Microsoft environments, in addition to the widest range of Teradici PCoIP® ZeroClients on the market, such as the 10iG V1200-QP Zero Client. 10ZiG offers free, no-obligation demo devices, Technical Support teams based in the U.S. and Europe, and provides The 10ZiG Manager™ – its endpoint management software solution with Cloud capabilities completely free with unlimited user licenses supported.